Satisfaction is king and if you don’t believe that, look to Netflix. If you fail to take customer satisfaction into consideration, if you don’t give your customers a great experience, they don’t come back. It’s really that simple. And surprisingly, price won’t necessarily bring them running back to you in droves either. These are some of the surprising findings from the ForeSee-E Retail Satisfaction Index that Brent Leary explores with Larry Freed of ForeSee in this interview. Small Business Trends: Can you tell us a little bit about Foresee
Well it’s a new year, and I can’t think of a better way to start off than with a fresh sales graph cartoon! I love coming up with different ways to play with a line or bar graph, and then sort of reverse engineering it to see what sort of a business or product it might fit. For example, with this cartoon I was playing with the idea that when the line hit the side of the graph that it might bounce back the other way. So, after a few minutes of playing with some different choices (tennis balls, pogo sticks, etc…), those little rubber super bouncy balls came to mind and all of a sudden that line made perfect sense.
The decision of whether to build or buy a business is only one of the choices you’ll face as you begin your entrepreneurial career. Here’s a look at some news and resources you might find enlightening. Business Basics Will you build or buy your business ?
Where are you online? What’s your domain name and what are your keywords? If you don’t choose keywords relevant to your product or service, then your people (your customers and prospects) can’t find you.
It’s that time of year when everyone is making New Year resolutions to improve their lives in the months ahead, from health to relationships to finances. Another worthy consideration is how to make your business (and life in general) eco- friendlier in the year ahead
No matter what your business, you will need to distinguish yourself. You can’t produce the same product or the same service as everyone else. You can’t have the same business model or the same company culture.
If you’re like many small businesses, your company may be involved in giving back to the community in some way. Giving back should be something your business does all year long. Keep it going and make it your goal to incorporate giving into your business all year long. There are many ways you can make giving part of your business. Here are some tips for developing a program that works for you
According to the SBA, 90% of our nations small businesses are family owned. Of course, “family owned” does not always mean it’s a husband & wife team but many of them are as referenced here . We all know that small business owners need capital today as bad or worse than ever. We’re not here to complain about the way small business lending statistics are deceiving but it has a lot to do with the recent changes made by the SBA .
Have you ever had your email program tell you that you’ve exceeded send or receive limit? Essentially, the file you want to send or receive is just too big for the server to handle and it shuts you out or refuses to handle your message